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        Jewelry Store
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        www.hvmp.cn is dedicated to customer satisfaction.
        www.hvmp.cn is operated by Paytory Inc.



        Paytory Inc.

        P.O. Box 3133
        Andover, MA 01810-0803

        Call us at:
        (877)-677-2960 (toll free) - only within the continental US.

        (781)-210-2186 - if you are calling from Massachusetts or international.

        Fax us at:

        Contact us here.

        E-mail us at:
        sales (at) www.hvmp.cn - orders, questions about products.

        Our customer service hours are:
        Mon-Fri 10:00am-5:00pm EST (Eastern Standard Time)



        We know you are eagerly awaiting to receive your beautiful jewelry. So we make every effort possible to ship your order as quickly as possible. All in stock orders are shipped the same or next business day.

        U.S. ORDERS:
        For orders within USA we use the following shipping options: USPS and UPS.

        The following USPS options are available:

        USPS First Class Mail - $4.99 flat fee.
        USPS Priority Mail - $7.99 flat fee.
        USPS Express Mail - $25.00 flat fee.

        We do ship to p.o. boxes only via USPS. All USPS packages come with trackable delivery confirmation number.

        The following UPS shipping options are available to our customers: UPS ground (about 5 business days), 3 Day Select, 2nd Day Air, Next Day Air. The rates depend on your destination and items weight. You can find out about your shipping charges by pressing your "order now" button, typing in your shipping address and selecting your shipping method (before the confirmation screen). Please note that UPS does not deliver on weekends or holidays.

        All 10K and 14K GOLD MERCHANDISE can be shipped via UPS only (no USPS shipments). It might be also shipped from a different warehouse, so please allow up to 4 business days for order processing. Custom Made 10K and 14K Solid Gold Jewelry and Special Orders might require 7-10 business days for processing.

        All international orders we ship via USPS Express Mail International for flat fee of $35.00 per order.

        We only ship to the following countries internationally: Canada, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Puerto Rico, Sweden, Switzerland, United Kingdom, Virgin Islands (U.S.). If you place your order from the countries mentioned above, please choose "INTERNATIONAL" shipping during your check out process.

        Please keep in mind that there might be a charge of customs duty or brokerage fee imposed by your government on items received from the United States.  Please verify all details before placing your order.

        For all orders shipped to military addresses we use USPS First Class Mail for $4.99 flat fee.



        Only for 24k gold layered jewelry, rhodium jewelry, silver jewelry, silver layered jewelry:
        If for any reason you are not fully satisfied with your purchase, simply return it within 30 days of the invoice date for a full product refund. (Please note, there is a 15% restocking fee and we do not refund shipping & handling, gift-wrapping, special order and final sale merchandise.) To return any item, please contact us here or call us at 1-877-677-2960 for an R.A. (return authorization) number. When sending back your return, please include a copy of your invoice and/or your guarantee certificate with the return, write the R.A. number on your guarantee certificate and include a short note explaining the reason for your return. All merchandise should be returned to us fully insured. We can only refund merchandise that is received back within 30 days of the invoice date and is in new, resalable condition without any scratches, nicks or marks.

        Only for 10k and 14k Solid Gold Jewelry:
        10k and 14k gold jewelry can be only returned within 14 days. Please contact us to obtain your Return Authorization within 7 days of receipt of your order, otherwise your return will not be accepted. (Please note, there is a 15% restocking fee and we do not refund shipping & handling, gift-wrapping, special order and final sale merchandise.) Refunds will be issued in the same method in which payment was originally made usually within 5-10 business days of receiving your jewelry return.

        To get your Return Authorization, please contact us here or call us at 1-877-677-2960 (Mon-Fri 9am-5pm EST ). All merchandise should be returned to us securely packed and fully insured. (Please note, that we do not refund shipping & handling, gift-wrapping, special order and final sale merchandise.)

        Engraved Jewelry
        Jewelry that has been engraved with personalization, such as a ring with inside engraving or an ID Bracelet that has been engraved is non-returnable and non-exchangeable.

        Wedding Bands
        Since our wedding bands are individually made-to-order, exchanges on wedding bands are allowed one time only within 14 days of receipt of your order.

        Personalized Rings
        Our personalized name rings are not returnable as they are custom made for you. Sizing options are available if your personalized ring does not fit. We will have your ring re-made for you for a charge of $99 (within 14 days of receipt of your order).

        Custom & Special Orders
        Jewelry that has been custom made for you or special ordered is non-exchangeable and non-returnable. That includes Men’s Rings in sizes 7-8 and 13-14, Women’s Rings in sizes 4-5 and 9-10 (including half sizes). Custom sized bracelets (less than 8" long) and custom sized necklaces (less than 18" and over 30" long) are not returnable.

        Hand Carved Rings
        Since we individually hand-make each of our hand carved wedding bands, these particular wedding rings are non-returnable and non-exchangeable. This is for rings whose item #s begin with "mg-HC-", such as item #s mg-HC-7, mg-HC-8, mg-HC-9, etc. If we make a mistake in production or sizing, or if you receive a ring that has defects, we will, of course, make you a new ring at no additional cost.

        Platinum Rings
        Platinum rings are by special order and therefore non-returnable.

        We do have re-sizing options available for some of the rings, which will vary based on your ring style. Most platinum rings may cost anywhere from $100 - $300 tore-make, depending on the model (must be within 30 days of receipt of your order). The re-making fee for platinum Celtic rings is $500. We highly recommend getting professionally measured by a jeweler before ordering a platinum ring.

        For all our chains, sold by inch (24k gold layered, rhodium layered, silver layered and solid silver chains)
        All the above chains come with unconditional LIFETIME GUARANTEE from the manufacturer. You can exchange your chain any time by sending it back to manufacturer for any reason if it doesn't look the same as the day you received it (except solid sterling silver chains). Just mail it to the address, stated on your guarantee certificate. All the detailed instructions are provided on your guarantee certificate.
        Please, do not mail it to our company address, simply because we will have to resend it to the manufacturer, that will delay the exchange of your merchandise significantly.


        CREDIT CARDS: We accept VISA, Mastercard, American Express, Discover, Diner's Club and JCB.

        To prevent potential fraud and for your protection, we need the valid account information of the credit card before we can process the order. The address, name and phone number you provide us has to be the same information you have with your credit card bank. Orders will not be processed without the correct information. Thank you in advance for your assistance.

        We do not accept personal checks, or money orders!

        To pay via Paypal, simply choose "PayPal" as your payment option. After you finish your check out process and get to the confirmation page, send your total amount via Paypal's "send money" feature to our email address: sales@www.hvmp.cn
        Your merchandise will be shipped only after your payment is received and confirmed.

        We reserve the right to cancel any order with just cause. Any payment will be refunded if we elect to refuse service. We do not process fraudulent orders. Any fraud activity will be reported to the proper authorities.

        SALES TAX:
        Massachusetts Residents are subject to 6.25% sales tax.


        When we ship your order you will receive an email to the email address you provided when you placed the order. By clicking on the link, provided in your email, you can always find out the status of your order. If your order was shipped via UPS we will include the tracking number of your package on your order status page. You can then track your order by clicking on that tracking number or by going to http://www.ups.com/ and typing in that tracking number.

        We welcome your feedback, please write us at here.


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